Chelsea F.C.
“PARiM helped us load our staff and took time to train us. We have received fantastic support since we started..”
Wills Payne, Senior Operations Officer for Matchday Safety
Chelsea FC is one of the World's leading football clubs playing in the Premier League in the UK, ranking 8th globally in the 2019 Deloitte Football Money League.
It is based in a busy part of London and manages its own bank of more than 700 stewards and staff for match days as well as drawing on preferred suppliers when necessary. Efficiently communicating to and managing this number of people across many events would present a challenge to any organisation never mind a Premier League club with its incredibly busy domestic and European leagues and competitions.
PARiM – Chelsea’s Choice
Prior to signing up with PARiM Chelsea’s Operating team were using a basic text messaging system which meant there was more scope for errors, misunderstandings and miscommunication not to mention the hours required to chase by phone the large number of stewards and security staff required for a full match day rota. On top of this there was then the uncertainty until the actual matchday of the exact numbers turning up.
The Matchday Safety Team decided they should actively look for a system and when their preferred supplier recommended PARiM they looked at the system as a possible solution
With its unique Events Module allowing notifications, communication and costings by event or match day team in this case – the copying of events and event position profiles in seconds for future events allows the club to set up an entire season’s worth of scheduled events within minutes.
Wills Payne Senior Operations Officer for Matchday Safety says “We love the ability to pick key staff such as Fire Stewards and let the remaining staff apply for the shifts on the App from wherever they are – it allows us to staff our events more easily, quicker and further in advance - so less pressure as we get to match day much greater certainty on numbers of staff attending – and of course no more phone calls, no more urgent chasing texts.”
He continued “PARiM helped us load our staff and took time to train us. We have also received fantastic support since we started. We are still rolling out the system as it will eventually mean no more paper with its qualification, certificate and SIA Badge expiry reminders.”
Results
Greater certainty and control over staff numbers attending matchdays.
No chance of a missed shift as the system highlights unfilled shifts.
Staff know exactly what Games they are scheduled for, when and where they are happening well in advance
Staff receive handy reminders on the run up to the actual event
Staff can set themselves available or unavailable via the App so no more having to chase to input either
Great support options from every page of the system plus self-help videos, articles and downloadable pdfs
Allowed us to take a huge step to paperless steward and match day staff management
Apps make it easy for the staff to see their schedule, apply for shifts, view their hours and their gross pay whenever they need to.